Before your plan is active
- If we cannot verify or accept your payment, we return the full amount that reached our account.
- If you transfer too much or pay twice, we return the excess. Tell us the order code.
- If you cancel an order before transferring, nothing is owed.
After your plan is active
Payments for an active period are not refundable, and unused quota does not carry over.
The exception is a failure on our side: if the whole API service is down for more than 72 hours in a row, you may choose a matching extension or a proportional refund for that time. A problem at one outside source does not count, because other sources remain available.
How to ask
Email cs@artonlabs.com within 14 days of the payment or the incident, with your order code and the bank account for the refund. We reply and, if the refund is accepted, send it within 14 working days. We send refunds only to the account that made the payment, unless you can show that the other account is yours.
Questions? Contact us